Frequently Asked Questions

Our service is transactional and we do not offer Credit or invoice terms to any customer.

You can use our service as soon as someone moves out of a property - no need to wait as our systems are live data feeds

All services are no trace no fee and take a maximum of 7 days to complete.

Normally most cases are returned via email within 24 hours with a full trace report which will include the current address of the subject. Our final reports are normally delivered at 5pm each evening. The maximum time for a trace to be completed is 7 working days.

Yes we trace people worldwide with the international address trace

Please see the website What we do section

Yes via our batch tracing section

Prices start at £49 plus vat no trace no fee and all prices are quoted at online shop

We need the following to complete a trace:

a. A full name

and

b. A previous address

or

c. A date of birth

BUT

We can complete cases with less information than detailed above and still offer these cases on a no trace no fee basis.

We request payment at the time of order via either:

a. Paypal

b. Credit card

c. Debit card

For batch tracing we request pre-payment via our online shop and will refund any negatives on completion, normally we operate at a 98% success rate so normally there is only a 2% refund amount at maximum.

Our charges are available and displayed via our order system.

All customers will be charged via Paypal or debit/credit card. All customers will be charged these published rates. Full pricing details including turnaround fees will be available at the time of order via the online order system. Just click "Start a trace" to view the full pricing details. The pricing page is just for information and the pricing contract will be formed at the time of purchase with the full pricing details displayed on the order system.

All prices exclude VAT & are subject to our standard terms and conditions, turnaround timescales are working days.

Currently we have a 98% success rate for finding people in the UK.

We request all customers instruct us via the website by clicking the Start a Trace button on the main menu.

We underwrite all our supplied information with a 7 day recheck guarantee for any manual address tracing and this can be requested by using the recheck request section which can be found in the drop down menu on the contact us section of the website.

Yes we are registered, licenced by the Information Commissioners Office, registration number ZA193733.

Check our registration here

At Findukpeople.com, we operate a continuous compliance and improvement cycle, constantly reviewing our business to ensure that our divisions and partners operate ethically and deliver a quality service to our customers. Treating customers fairly has long been a focus for the FinTech industry and Findukpeople.com puts the customer firmly at the centre of the business.

We maintain the highest standards of professionalism and ethics and are at the forefront of the industry when it comes to issues of compliance or best practice. We pride ourselves on maintaining the highest standards of professionalism and a strong ethical code of conduct throughout all of our business practices.

We and our partner conduct all business in line with the CSA-Code-of-Practice.

We do not contact the individual for debt cases, we complete our traces in line with the CSA published guidelines which is for debt related matters one CRA - Credit Reference agency link and then a verified alternative source. Your subject will not be made aware of the search in any circumstance.

For family, Ex-partner, or friend tracing we will require consent from you and the subject of the search to release their data to you. We pre-obtain your consent on our online order form system and initiate this procedure automatically. We do this so that we may initiate this if appropriate without further contact with you.
This will be selected at the time of ordering when you request a family, ex-partner, or friend trace - we can then contact the subject of the trace to obtain consent for their details to be released to you. If the subject declines the fee is retained as we have traced the subject but they have declined release of their data.
We give the subject of the trace 3 options, Consent to release information to you, Consent to pass a letter on from you or Decline. This action allows for compliance with GDPR for family or friend tracing.

Important: The following circumstances do not require consent and will override the need for consent to be obtained, Divorce claim, Legal claim, Debt claim, Probate claim, Court purposes, Child Maintenance claims,

We now explain in more detail how we generally trace people in the UK.

A trace is an attempt to locate an individual who needs to be contacted but appears to be no longer residing at their last known address, or with whom contact has been lost for some reason. These individuals are known as ‘gone-aways’.

Findukpeople.co.uk may use a variety of different sources, including supplied client information, public domain information databases, social media and most importantly Credit Reference Agency data in order to try and locate a new address for the individual.

When instructed to locate an individual, Findukpeople.co.uk will commonly be provided with the name, date of birth and last known address of the subject. We will then utilise this information in conjunction with various sources in an attempt to confirm a new address. We can trace people with less information and will always look to locate based on any information that the client has and always act on a no find no fee basis for your peace of mind.

Searches through Credit Reference Agencies such as Equifax, Experian and CallCredit are the most common tracing tools used by tracing agencies. The name, date of birth and, in some cases, the last known address will be provided to the Credit Reference Agency via a data link and this will then search the databases for a potential credit link to a new address and, if successful, they supply this to us.

The address will require further verification in order to determine if this is the correct address for the individual you are trying to locate. This must be done prior to disclosing any details of the trace in order to ensure compliance with the Data Protection Act 1998. The address can be verified through a seperate non CRA data source, we always verify in this manner to complete our traces for you. This results in reassurance that all of our traces are compliant with the data protection act and are always verfied trace data.

Information is supplied to the Credit Reference Agencies by creditors (e.g. banks, utilities and credit card companies). When somebody applies for credit, the information that they provide to the creditor is then reported to the Credit Reference Agencies and appears on the applicant’s credit report.

Findukpeople.com provides a rapid, efficient and compliant means to trace nationwide debtors or other individuals you need to reconnect with. Accessible online, the system offers an easy-to-use interface. Our investigation partners can access address links derived from databases and credit activity information.

Findukpeople.com will yield high success rates when debtor tracing and our current average success rate is 96%.

We will provide you with the current address of the subject which will have been verified via two separate information sources and is guaranteed to be a current address for the subject on the date the report is generated.

We underwrite this information for 60 days, so in the event you feel the information is incorrect we will recheck the case for you free of any charge for 60 days.

We are experts at tracing people and provide an effective low cost tracing solution.

* Where available, we search all the data sources we have available and report on our findings, address tracing services are always on a no trace no fee basis

** Subject to our standard terms of service

Enquiries are undertaken via telephone, professional & public access databases, discreet investigations and all enquiries comply to the provisions of the Data Protection Act.

We now explain in more detail how to find long lost family members.

People and families lose touch for many reasons - Separation, an argument, moving abroad, divorce, work commitments. All these things can rip a family apart and then when you want to put it back together you don’t know where to start. No matter why you lost touch in the first place, Findukpeople.co.uk can help you find whoever you are looking for. Reconnecting with long lost relations can be an emotional experience, so we recommend you talk it through with a friend or partner who can support you along the way. Good luck!

What to do now:

Step 1 :Read how we trace people - It's a free guide that’s packed with detailed advice on finding lost relatives as well as links to some professional services that may be able to help you.

Step 2 :People Finder - Use our quick - 24 hours, intelligent search to look for any family members you have lost touch with. It has a 98% success rate and is no trace no fee. Simply enter the name of the person you are looking for, and we will search all of our more recent records including Electoral Rolls and Birth and Marriage records.

Findukpeople.com will yield high success rates when long lost family member tracing & our current average success rate is 98%.

We will provide you with the current address of the missing family member which will have been verified via two separate information sources and is guaranteed to be a current address for the family member on the date the report is generated.

We underwrite this information for 15 days, so in the event you feel the information is incorrect we will recheck the case for you free of any charge for 15 days.

We are experts at tracing long lost family members and provide an effective low cost family tracing solution.

* Where available, we search all the data sources we have available and report on our findings, family address tracing services are always on a no trace no fee basis

** Subject to our standard terms of service

Enquiries are undertaken via telephone, professional & public access databases, discreet investigations and all enquiries comply to the provisions of the Data Protection Act.

We will refund any no trace no fee case at the same time a report is generated via our merchant account (up to 24 hours).

The payment will be back to your original payment method at the same time you receive your negative report or within 3 days depending on your banking providers terms of service.

All negative reports are emailed to your supplied email address.

No we cannot trace people from numberplate details only - DVLA require certain criterea to be forfilled to release details of a owner of a car.

You can request details of a vehicle’s registered keeper and certain other information from DVLA if you have ‘reasonable cause’.

Why you might make a request, ‘Reasonable cause’ can include:

• finding out who was responsible for an accident
• tracing the owner of an abandoned vehicle
• tracing the owner of a vehicle illegally parked on private land
• issuing parking tickets
• tracing people responsible for driving off without paying for goods and services
• tracing vehicle owners suspected of insurance fraud

Read more here

Please submit a retrace request which can be requested under the contact us section - request a retrace

Secure online credit card transactions are processed in real-time on behalf of Findukpeople by the authorized merchant payment service provider using the highest levels of security available on the market. In case of a transaction failure, Findukpeople recommends to first try using an alternative credit card, or to give it another try with the same credit card again but at a later time. You can also pay with the alternative payment processor at checkout, please select this at the checkout screen - please also make sure the card is setup for online payments and that you use the address that the card is registered to or it will decline. If the issue persists with alternative payment processors then the issue is with your card and address not with our systems. In most cases this would solve the issue. Please do not contact us in regards to this issue as we cannot amend any setting on this from our systems.

GDPR and UK Data protection compliance requirements means we cannot discuss any case if you are not our direct client who instructed us. As such we cannot engage with any third party requests for information in regards to a completed case unless you request consent from the original client and we receive that consent in writing from them. Our tracing data is obtained from Credit Agencies in the UK, who will hold address data for you and they are compliant in sharing that data within the selected legal basis selected on our order system by our clients. Tracing agents have access to Credit Agency data sets and Credit Agency information to enable the locating of people in the UK. The UK Credit Agencies are Experian, Equifax and Transunion . The credit information available to tracing agents for the purposes of locating people is vastly superior to the Electoral Roll information open to the general public for tracing people in the UK. We use Transunion, Experian and Equifax as our Credit Reference Agencies. Here's how to contact them if you need to request information held about you: Transunion. 1 Park Lane. Leeds. West Yorkshire. L53 1EP. Experian. Consumer Help Service. PO Box 9000. Nottingham. NG80 7WP. Equifax. Customer Service Centre. PO BOX 10036. Leicester. LE3 4FS.

Our tracing data is obtained from Credit Agencies in the UK for each individual trace request and is not held or retained by us in Databases, these agencies will hold address data for you and they are compliant in sharing that data within the selected legal basis selected on our order system by our clients. Tracing agents have API access Credit Agency data sets and Credit Agency information to enable the locating of people in the UK. To request data held on yourself you will need to contact these agencies directly. The UK Credit Agencies are Experian, Equifax and Transunion We use Transunion, Experian and Equifax as our Credit Reference Agencies. Here's how to contact them if you need to request information held about you: Callcredit PLC. 1 Park Lane. Leeds. West Yorkshire. L53 1EP Experian. Consumer Help Service. PO Box 9000. Nottingham. NG80 7WP Equifax. Customer Service Centre. PO BOX 10036. Leicester. LE3 4FS

Refresh your browser, clear cookie and browsing data then login to findukpeople.com. Goto the online shop and Click the floating bag icon bottom right of screen. Delete all existing orders in the screen - click the cross at the top of the item description to clear it.

Please clear the existing orders in the cart, replace the order and before submitting with the add to bag button check the fee at the top of the form still says the price you expect to pay - that is what the order system will charge plus VAT. It will only default to a higher price based on the selections made - it does not change price without a clients input. The system will also only support new browser versions such as Chrome or Safari and does not support older browser versions - if a client has issues we suggest they use alternative computer hardware and the latest browsing software such as the latest version of Google Chrome or Safari, make sure to clear the existing browser cache, and to make sure the Findukpeople cart is empty. If you still have problems we cannot support any further as we would determine this to be a hardware or software issue locally as our systems are tested as fully functional on all modern internet Browsers.