Service provision - Supply of specified tracing service. All services will be invoiced by Pavilion Digital Marketing Ltd. Please note all services are subject to pre-payment. Find UK People® will supply the service as outlined below
Holidays & Business Interruption
Christmas & Easter services will take up to 10 working days to process due to limited staff cover*
In addition, on occasion due to staff holidays, sickness or business interruption timescales can be deferred by 10 days from the date of order which will result in a maximum turnaround of 17 working days.
*Closed Bank Holidays & Weekends
No trace no fee & turnaround
All address and employer tracing is no trace no fee and all refunds will be placed within 24 hours of negative trace result provision. All tracing is completed within 24 hours normally and a maximum of 7 days. Address tracing is offered with a 60-day recheck of any information provided but is subject to an advance fee for a recheck after 30 days from reporting date which is refunded if the original report is deemed incorrect. If you are still unhappy with the information supplied on retrace you must request a refund using our refund request form email or telephone requests cannot be processed.
All prices on this website exclude VAT and will be charged VAT at the current rate at the end of the checkout process. All timescales are working days/hours i.e. 10 am – 4 pm Monday to Friday. To confirm all reports will be delivered between 5-7 pm, when completed, on that day via email, and turnaround times are for working and completing a case not time to return the case. On occasion due to staff holidays, sickness or business interruption timescales can be deferred by 10 days from the date of order which will result in a maximum turnaround of 17 working days.
Credit Agency datasets & other sensitive data use
Datasets are only used where permitted by the supplier and UK data / GDPR compliance requirements. For example Credit Agency data is only used for Debt, Financial claim or Asset reunification purposes.
Where tracing an individual falls outside of these uses we would seek to trace the subject of the search using other compliant investigative means including permitted datasets.
Any mention of Credit agency use on this website or its individual pages does not indicate that it will be used on any service without the correct validation and authorisation that the case passes the data assessment for its use.
To underscore, all cases submitted to us are subject to our data impact assessment prior to processing. As such any submitted case would only use data where permissible by UK Law, GDPR, our internal compliance requirements, passing our internal third party impact assessment and third party data supplier requirements.
For friend / family or other applicable cases for tracing we may also pass your contact details for the subject to choose how and if to contact you, you authorise us to complete this without further consent from you.
All reports and information contained therein, are supplied in the best of faith, however, we make no representation or warranty of any kind, express or implied regarding the validity, accuracy, adequacy, reliability or completeness of any supplied information or lack of. We rely on multiple third party data sources in the UK, these data sources are reliable and are an industry standard for sourcing intelligence, but they are outside of our control. We only supply reports based on sourced data and any supporting information to this data, i.e we perform an information gathering service but do not guarantee the data supplied or the lack of any data which has not been sourced. Our reports should be viewed as information intelligence that has been obtained from third party sources with supporting data to verify this source data but we do not guarantee its validity or guarantee that all data has been gathered on a report. As such our reports should be treated as intelligence on a given subject matter but not a complete circumstance or history, as data intelligence (and the resultant reports supplied by us) can omit certain information, assets, liabilities or supply out of date or on occasion incorrect information in some cases where data sources or indeed the searched for party have not updated their records or have data errors or omissions. Data provision, accuracy or completeness by any third party data source is outside of our control and as such all reports are supplied in the best of faith and without any guarantee as to their accuracy or completeness. We do on most supplied single data points attempt to verify this data by independent time relative data source as per industry requirements and best practise. For example a supplied current address will be verified by multiple data sources to validate a new address link, such as an address link supplied by a UK Credit Agency.
Find UK People® does not warrant or guarantee the accuracy, reliability or legality of any Information and You accept that it is Your responsibility for determining if the Information is sufficient for Your needs and that You must rely on Your own skill and judgement in doing so or take appropriate legal advice before proceeding on any action. All provided information should be independently verified by yourselves or a qualified third party before any further action is commenced, as our information is intelligence based rather than field verified data information.
Find UK People® expressly disclaims all or any warranties, express or implied, relating to the Service, including in particular any warranties of merchantability or fitness for a particular purpose or to achieve a particular result;
Find UK People® AND ALL ITS DATA SUPPLIERS SHALL IN NO EVENT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND OR CHARACTER (INCLUDING, BUT NOT LIMITED TO, SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING OUT OF THE USE OF THE INFORMATION, INCLUDING WITHOUT LIMITATION ANY LOSS OR DAMAGES ARISING OUT OF ANY CREDIT DECISIONS MADE, ANY LOSS OF PROFIT, SAVING OR GOODWILL, AND ANY LOSS OR DAMAGE ARISING OUT OF THE CONDUCT OF THIRD PARTIES;
Importantly You are therefore always, without exception, advised to check any Information provided to You through this Service as any reliance that You place on the accuracy of that Information is at Your own risk.
Pre-litigation & financial background reports
Pre-sue/litigation reports, financial background reports, and investigations (or any service provided by Find UK People) are fee per case unless otherwise stated due to the complexity of the cases and are non-refundable as we can only report our findings of a given situation or status, to underscore information is provided on a if found basis and not guaranteed as an absolute or accurate reflection of a subjects status or assets due to limitations with UK data access. Turnaround of these reports is a maximum of 7 days but normally in just 48 hrs. All information on a pre-litigation, financial background or investigation report are supplied in best of Faith. We do not guarantee or indemnify that any information that has been obtained is a complete or absolute status or reflection of a subject or their financial background or any other required information. We can only report on our findings, and validations of those findings, of any sourced data but on occasion this may omit other assets or statuses not picked up by our utilised data sources. For example, property ownership can only provide a list of properties that Find UK People can obtain and verify ownership against during our investigations but this does not guarantee that any supplied list includes all properties owned by the subject, this is due to UK data limitations and our compliance with those requirements.
Financial background reports (all variants) are limited to 3 land registry property searches on any sourced potential property data. Pre-litigation and in depth reports (all variants of investigations) are limited to 9 land registry property searches on any sourced potential property data. Property’s or assets found during our investigations are on a if found basis and we can not guarantee to source all existing properties or assets for any subject in the UK, this is due to the limitation of data in the UK. To underscore financial background reports will source up to 3 properties at a maximum and pre-litigation reports will source up to a maximum of 9 properties but this is not guaranteed and on some occasions the service will provide a null return even when properties do exist in the subjects name as data sources do not always report on ownership. All financial background reports are limited to 3 property ownership searches for England & Wales, if you need further extensive searches we recommend the pre-sue report (in-depth) which will offer up to 9 property ownership searches. All prices exclude VAT, report information dependant on if the information is available from our datasets.
Can you find company owned properties?
Yes we can but it is more difficult to source as the credit activity footprints are limited and not the same as when searching an individual. You will need to be aware that property ownership could be omitted on some assets where no data matches. This also applies to offshore companies with UK property interests
Do you provide offshore asset information?
No, we only provide UK based asset, financial and liability information.
Do you always find all owned assets?
No, we cannot guarantee to find all properties or assets in the UK. Our service normally finds most assets especially if there is credit activity at the address of the property which is owned by the subject, for example a mortgage in the subjects name or a utility bill but we cannot guarantee full disclosure or identification.
Do reports find all data on a subject?
No you cannot assume all information such as assets and liabilities have been found, data is just that data, as such it provides intelligence to base decisions on but do not assume that the information is exhaustive and provides all the assets and liabilities associated to that subject.
What happens if the subject is deceased?
On most occasions we can verify a subjects is deceased but again data is reliant on being updated by third parties and this can have a time lag of up to 6 months to update probate records and on occasion can just not update. If we confirm a subject is deceased we will provide the date of death and how we have obtained this data. When the subject is deceased the report is final and still chargeable.
Employer tracing services provide the current employment status of an individual which can include self-employed, Director of a company, unemployed, retired, on state benefits, and employed with details of the status. All employer tracing reports, investigation reports, pre-litigation reports, financial background reports, and any non-address trace report are final and are offered with no recheck provision or refund guarantee after provision of our report.
All prices are subject to change and the price charged at the online shop at the point of purchase is the true and correct fee to be charged. Errors and advertised rates are a reflection of our fees charged but we do not underwrite errors and omissions.
For the avoidance of doubt, we do not offer any guarantee or refund of address tracing cases older than 60 days from the report date and customers would need to request a new case for these address trace cases where further investigation is needed after 60 days from the original report date. Cases over 30 days (from date of supply) will need to pay a retrace admin fee which is refundable in the event the original supplied address was incorrect on the date of supply. All address tracing retraces will be on a free of charge basis for the first 30 days from the date of supply.
Where the add-on option of “Full trace report for court .pdf” is selected this option is a fee per case (from £45 plus VAT) and will be charged for the reported issue whether the case is positive or negative. The other services selected will be unaffected in terms of no trace no fee policy i.e. if the case is negative where all other services are no trace no fee the only charge will be for the court report which is from £45 plus VAT if this option is selected on the order request.
Where the add on the option “If we cannot locate the subject will you accept a relatives address in substitute” is marked as yes then any supplied relative of the subject will result in a positive result and full charge being made, which is not subject to refund or recheck unless the relative is deemed not related to the subject.
All add on options of “Picture supplied of debtor & partner – this helps any enforcement agent know who the subjects are to avoid denied at the door (+£45.00)” add on options are fee per case and are fee per investigation as such these options are no trace no fee.
Discount coupons are one-time use per new customer and can only be used on the online shop order system on your first purchase from us – unless otherwise stated, Batch tracing services can use the discount coupon for your first purchase from us and is subject to acceptance i.e. pre-authorization must be sought and the coupon code is supplied at the time of purchase, codes will not be valid after the purchase has occurred in any circumstance. All codes are subject to our acceptance and may be refused.
- Promo codes are one-time use per customer on their first purchase from us.
- Any further promo code submitted to us will be invalid as our promo codes are an introductory offer for new customers.
- Promo codes cannot be applied to previously placed orders.
- Promo codes that offer a percent off cannot be combined with other percent-off promo codes.
- Promo codes are not transferable or redeemable for cash or credit.
- Certain products are excluded from promo codes.
- To apply a promo code, you must enter it prior to completing the order.
For the avoidance of doubt, any promotional code will only be valid and functional when used at the time of online ordering i.e. applied in the correct online ordering section. This is the clients responsibility to source and apply. As such the code cannot be applied after the online order has been placed under any circumstances. Promotional codes will only apply where validated by our system, in addition to this, some codes will not work multiple times or for certain products or for other unspecified reasons in which case those codes cannot be applied or refunded and are non negotiable.
Consent & GDPR
Please make sure you have the correct consent in places, such as a contractual agreement or valid legal basis to use our services. You also agree by using our services that any information supplied by us will be used in a legally compliant way.
The Services supplied by us are not for use by anyone under the age of 18.
You agree that you will not use our services if there is any legal reason preventing you from instructing us. You agree there are no legal restrictions incurred by UK court or other responsible, recognized authorities, including offshore authorities, banning you from seeing or restricting your distance from the person you are instructing us on.
We do not investigate cases searching for persons under the age of 18 unless instructed by your solicitor.
You agree that your interest in finding a person is in no way associated with harming them or their associates, physically, emotionally, or their media / public image.
You agree that all copy documents requested from Findukpeople such as marriage certificates, death certificates, or birth certificates will be sent via the Royal Mail postal service and if a document does not arrive for whatever reason Findukpeople will not be liable. In these circumstances, the client will need to request a copy document from the Government website available here at further document request fees to obtain a new copy of the document.
Batch tracking is subject to pre-payment for all files and batches regardless of the company instructing us.
All batches will be completed in 10 days from the submission date at a maximum. On completion, any negatives in the batch will be refunded before returning the completed batch file. All batch pricing is subject to VAT and is displayed online without VAT added.
All prepaid batches will have a refund applied where the cases do not use the paid-for credits or there are negatives cases to credit. Refunds are applied as soon as the batch is worked and at a maximum of 10 working days from submission.
GDPR Terms you agree to by using this service
- By using our service you agree you have a compliant legal basis to request your investigation from us to comply with GDPR regulation.You may want to consult the ICO website to verify this for GDPR compliance.
- Legal claims
- Contractual necessity
- Compliance with legal obligations
- Vital interests
- Public interest
Key legal bases
Under GDPR, there are a number of grounds to legitimize the processing of personal data. Below, we’ve outlined the most relevant legal bases under the GDPR.
Basis Requirements and product implications
- Data processed must be necessary for the Service and defined in the contract with the individual
- Requires a freely given, specific, informed, and unambiguous consent by clear affirmative action
- People have a right to withdraw consent, which must be brought to their attention
- Must be from a person over the age of consent specified in that Member State, otherwise given by or authorized by a parent/guardian
- Explicit consent is required for some processing (e.g., special categories of personal data)
- A business or third party must have legitimate interests which are not overridden by individuals’ rights or interests.
- Data processing must be paused if an objection is raised by an individual
- By using our service you agree to receive your result via email. We will send your order status emails, report, and result via email to your supplied email address. We will send you a separate email to ask if you want to receive marketing and discount code emails from us shortly.
- By using our service you agree to us sharing your people trace data to enable a trace on your subject. We will share data on the subject you are investigating with a variety of authorized and preferred investigation supplier status organizations to trace subjects to a current address. For example Credit Reference Agencies such as Equifax, Experian or Callcredit to obtain address link data. All suppliers will be ICO registered and we or our partners will of conducted an audit of their policy and procedures for data handling. We will only share the subject of the search details to enable a successful outcome for your trace. Our data sharing will be proportionate to the request and will be in your best interests in achieving a tracing success outcome.
- By using our service you confirm you & the subject of the instruction are over 18 years.The Services supplied by us are not for use by anyone under the age of 18. We do not investigate cases searching for persons under the age of 18.
- By using our service you confirm there is no legal reason or other compelling reason that you should not instruct us to trace a person or otherwise act for you in the instructed matter
- Family, Ex-partner & Friend tracing – consent option
We will, for family, ex-partner, or friend tracing, require consent from you and the subject of the search to release their data to you. We pre-obtain your consent on our online order form system and initiate this procedure automatically. We do this so that we may initiate this if appropriate without further contact with you. We may also pass your contact details for the subject to choose how and if to contact you, you authorise us to complete this without further consent from you.
Important: The following circumstances do not require consent and will override the need for consent to be obtained
- Divorce claim
- Legal claim
- Debt claim
- Probate claim
- Court purposes
- Child Maintenance claims
Please insert this in the reason for search if appropriate and consent will then not be required or sort from the subject of the trace request.
This consent option will be selected at the time of ordering when you request a family, ex-partner, or friend trace – we can then contact the subject of the trace to obtain consent for their details to be released to you or for your details to be released to them. If the subject declines consent or does not respond to our contact after 10 days, the fee paid is retained by us, as we have traced the subject but they have declined release of their data or not responded to our contact requests.
We give the subject of the trace 4 options,
- Consent to release information to you
- Consent to pass a letter on from you
- Letter giving your contact details for their use.
This action allows for compliance with GDPR for family or friend tracing.
- Appoint a solicitor to make contact as a mediator.
- Once appointed request your Solicitor makes contact with us asking for the address and quoting your reference number
- Request your solicitor sends the request to us in regards to your case and to request the obtained address so they may now act as an official mediator on your behalf.
General Terms of Service
1. Background & supply of services
Findukpeople.com is a website and host advertiser which, amongst other things, gives the price and facility to order via secure encryption of financial information products and other investigation services from ourselves and our approved tracing partners. Findukpeople.com also provides web space for third parties to advertise other related financial products and services.
Findukpeople.com is a trading name of Pavilion Digital Marketing Limited. Findukpeople.com is owned & operated by Pavilion Digital Marketing Limited a company registered in England with the Company number of 09418751, having its registered office at:
Findukpeople.com, 303 Goring Road, Goring-By-Sea, Worthing, England, BN12 4NX
Data protection act registration number: ZA193733
The services you buy from this site will be purchased from Findukpeople.com –
Pavilion Digital Marketing Ltd (trading names and domain names include but not limited to, wetraceanyone.com, wetraceanyone.co.uk, Findukpeople.com, Traceadebt.com, Traceadebt.co.uk, traceadebt.org, traceadebt.biz, traceadebt.name, traceadebt.eu) Probateresearchservice.co.uk DebtTrace™
Findukpeople.com introduces customers to our approved tracing partner in certain circumstances, which is authorized to conduct tracing services to the same approved levels as ourselves. Findukpeople.com’s relationship with our approved tracing partner is limited to that of a business partnership, no common ownership or control rights exist between us. Findukpeople.com is registered with the ICO with Data protection act registration number: ZA193733
2. Security of data
All submitted data placed on the Findukpeople.com order system will be passed from Pavilion Digital Marketing Ltd to our approved tracing partner by means of 256Bit SSL encrypted databases. 256-bit encryption refers to the length of the encryption key used to encrypt a data stream or file. A hacker or cracker will require 2_256 different combinations to break a 256-bit encrypted message, which is virtually impossible to be broken by even the fastest computers.
Typically, 256-bit encryption is used for data in transit, or data traveling over a network or Internet connection. However, it is also implemented for sensitive and important data such as financial, military, or government-owned data. The U.S. & UK governments require that all sensitive and important data be encrypted using 192- or 256-bit encryption methods.
The Findukpeople.com advanced systems offer the following security advantages
256-Bit SSL – all data is transmitted by secure encryption
With one click you can quickly protect your data with our secure online forms. SSL (Secure Socket Layer) is the industry standard for viewing and sending sensitive information on an Internet browser.
Data Encryption – all stored data is encrypted
When storing sensitive information in our online database we require you to encrypt that data. This feature is so secure that if you lose your password, not even our staff can access it!
PGP Email Encryption – email data is encrypted by PGP
PGP (Pretty Good Privacy) encryption is a must if you receive sensitive information
Password Protection – all access to our databases are password protected
Findukpeople.com’s secure order system only provides our approved partner with access through password protection.
We set out below the important points for you to note when using our website. These summary points are not part of our Terms and Conditions and are for reference only. Before using our website, we recommend that you read all of our Terms and Conditions to ensure that you are happy with them. We suggest that you print a copy of these Terms and Conditions and keep them in a safe place for future reference.
4. Main Terms
You must provide accurate and complete information when using this website so that we can provide appropriate service levels.
4.1 If you input incomplete or incorrect information whilst using this website the matter may be chargeable even if the case has not been completed fully as we charge for searches that have a positive result based on the information that has been supplied.
4.2 All information data and copyright material contained on this website must not be reproduced or used without our consent.
4.3 You agree that by clicking “Continue” “Order”, “Order now” or similar, registering, accessing, or using our services, you are entering into a legally binding agreement (even if you are using our Services on behalf of a company). Your agreement is with Findukpeople.com & our approved tracing partner and you will be subject to both our standard terms of service.
4.5 Registered users of our Services are “Member clients” and unregistered users are “Visitors”. This Agreement applies to both.
4.6 If you purchase any of our paid Services (“Premium Services”), you agree to pay Findukpeople.com the applicable fees and taxes. Failure to pay these fees may result in the termination of your subscription. Also:
4.7 Your purchase may be subject to foreign exchange fees or differences in prices based on location (e.g. exchange rates).
4.8 You agree that we may provide notices to you in the following ways: (1) a banner notice on the Findukpeople.com Service, or (2) an email sent to an address you provided, or (3) through other means including mobile number, telephone, or mail. You agree to keep your contact information up to date with Findukpeople.com and our approved tracing partner
4.9 You must pay our Findukpeople.com for applicable fees and taxes unless you cancel the Service, in which case you agree to still pay these fees through the end of the applicable subscription period where we are still working cases submitted to us. Taxes are calculated based on the billing information that you provide us at the time of purchase.
5. Our Rights
We or our approved tracing partner may change, suspend or end any Service, or change and modify prices prospectively at our discretion. To the extent allowed under law, these changes may be effective upon notice provided to you.
5.1 Findukpeople.com is not a storage service. You agree that we have no obligation to store, maintain or provide you a copy of any content or information that you or others provide, except to the extent required by applicable law.
5.2 To the extent allowed under law, Findukpeople.com (and those that Findukpeople.com works with to provide the services) (A) Disclaim all implied warranties and representations (e.g. warranties of merchantability, fitness for a particular purpose, the accuracy of data, and non-infringement); (B) Do not guarantee that the services will function without interruption or errors, and; (C) Provide the service (Including content and information) on an “as is” and “as available” basis.
5.3 Some laws do not allow certain disclaimers, so some or all of these disclaimers may not apply to you.
5.4 To the extent permitted under law (and unless Findukpeople.com has entered into a separate written agreement that supersedes this agreement), Findukpeople.com (and those that Findukpeople.com works with to provide the services) shall not be liable to you or others for any indirect, incidental, special, consequential or punitive damages, or any loss of data, opportunities, reputation, profits or revenues, related to the services (e.g. offensive or defamatory statements, downtime or loss, use or changes to your information pr content). We do not indemnify against any consequential loss whether direct or indirect and always advise that all supplied information is validated before use.
5.5 This limitation of liability is part of the basis of the bargain between you and Findukpeople.com and shall apply to all claims of liability (e.g. warranty, tort, negligence, contract, law) and even if Findukpeople.com has been told of the possibility of any such damage, and even if these remedies fail their essential purpose.
5.6 Some laws do not allow the limitations or exclusion of liability, so these limits may not apply to you.
5.7 We provide a promoted service from our approved tracing partners and where you propose to enter into a separate agreement or policy with that product provider or service provider, you should check their terms and conditions to ensure that you are comfortable with them.
5.8 These Terms and Conditions set out what you should do if you have a complaint against us or a product provider or service provider.
5.9 To use the Services, you agree that: (1) you must be the “Minimum Age” (defined below) or older; (2) you will only have one Findukpeople.com account, which must be in your real name; and (3) you are not already restricted by Findukpeople.com or our approved tracing partner from using the Services.
“Minimum Age” means 18 years old for any country. However, if the law requires that you must be older in order for Findukpeople.com or our approved tracing partner to lawfully provide the Services to you (including the collection, storage, and use of your information) then the Minimum Age is such older age. The Services are not for use by anyone under the age of 18.
6.1 Findukpeople.com shall carry out the Specified Service by recognized methods in accordance with, and pursuant to, all relevant legislation, regulations, and accepted trade practices. Findukpeople.com shall at all times act in accordance with all relevant current legislation and the Data Protection Act 1998.
6.2 Upon receipt of your instructions the trace is placed on the secure SSL encrypted Findukpeople.com System and the case is referred via 256Bit encrypted databases to our approved tracing partner where the tracing procedure starts.
6.3 In all instances of tracing the gathering, storing, and reporting of all information will be in accordance with the Data Protection Act as amended. All data will be encrypted via 256 bit SSL security at all times between Pavilion Digital Marketing and our approved tracing partner.
6.4 Where a new address is gained this will be confirmed whenever possible through a minimum of two separate sources including Credit reference agency data sources by our approved tracing partner.
6.5 Where the supplied address is found to still be current this will be confirmed through a minimum of two sources by our approved tracing partner
6.6 Where investigations prove unsuccessful you will be sent a refund notice with a negative trace status via email always within 7 days from the time of instruction.
6.7 All tracing will be completed within a maximum of 7 days from receipt although normally completed in just 24 hours.
6.8 On occasions that you may require a recheck (within 30 days of the original report), where our address trace report information has been indicated to be incorrect, we will seek confirmation of the traces original information from different sources and respond within 30 working days. We can only offer rechecks where there is strong evidence the address trace information that has been supplied is incorrect and the recheck is requested no later than 30 days after the original report is supplied. Any recheck result is full and final and is not offered with any further recheck guarantee. Please see 6.81 for retraces fees
Retraces are only offered for address tracing services, any other service is offered on a full and final basis with no recheck guarantee.
6.81 RETRACES – Any retrace case (address trace cases only) that confirms the original report was correct will be charged an admin/cost fee. All retraces are subject to pre-payment of this admin fee and the paid admin fee will be refunded in the circumstance that our original report information is deemed incorrect.
6.812 All cases where a retrace is negative will be issued a credit note voucher code for a free trace on the supplied case at a later date, we do not offer any consequential cover for any associated costs. The voucher code can only be used on the case after 4 weeks have elapsed from the retrace report.
6.9 The charge for tracing service is as per Findukpeople.com listed fees and forms a legal and binding part of our agreement.
6.10 There is no charge for unsuccessful traces and we provide a refund notice and initiate a full refund for any pre-payment within 24 hours of the negative result. Our payment processors can take up to 20 days to fully refund the amount but this depends on your payment type and your bank’s policies for a refund of funds.
6.11 Findukpeople.com only accepts instruction via its secure website.
7. We offer an efficient and effective service and will deal with your business in a competent and professional manner at all times.
8. The client shall afford all reasonable assistance to Findukpeople.com and in respect of the submitted cases.
8.1 Any subject confirmed as deceased with the date of death in an address trace or related service will result in a positive trace and is a chargeable outcome.
9. This agreement shall commence on the date of instruction via the Findukpeople.com website.
10. Should either party terminate the agreement all traces held by Findukpeople.com will, within a reasonable time, be returned to the client with an invoice for work completed to the effective date.
11. If any further information is required from you, a response by e-mail is required by us within 1 working day.
12. We require all clients to pay via Paypal or credit/debit card once the trace has been instructed, all company clients with batch work will be required to pay via advance payment on the website we will accept Credit/Debit card and Paypal for batch results.
Any notice given under this Agreement shall be in writing and shall be delivered by email addressed to the relevant party at the address given at the foot of this Agreement.
Nothing in this Agreement shall create:-
14.1. A sole agency collections Agreement.
14.2 Employment of Findukpeople.com within the meaning of the employment legislation or as amended or as re-enacted from time to time.
14.3 A partnership within the meaning of the Partnership Act 1890 or as amended or re-enacted
14.4 A joint venture between parties.
15. Data Protection Act
Findukpeople.com will not be responsible for breaches of the Data Protection Act 1998 which may be deemed to have arisen as a result of the original information passed to us which we, under current legislation, are permitted to use. All matters relating to the original information and its compliance with the Data Protection Act 1998 remain with the Client. Findukpeople.com will not be deemed Data Controllers of the client’s information but only Data Processors. At all times the client is deemed as the Data Controller under the definition of the Data Protection Act (as amended).
This Agreement shall be governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.
For notice of termination please address all emails to contact us
16.1 All tracing is supplied in the best of faith and we offer a 30 day recheck guarantee on all information supplied but we do not indemnify our clients against liability or compensate (someone) for harm or loss as a result of the information supplied.
16.2 The materials appearing on this website do not constitute legal advice and are provided for general information purposes only. No warranty, whether express or implied is given in relation to such materials. We shall not be liable for any technical, editorial, typographical, or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.
16.3 No advice
This website contains general information about legal matters. The information is not advice and should not be treated as such.
16.4 Limitation of warranties
The legal information on this website is provided “as is” without any representations or warranties, express or implied. Findukpeople.com makes no representations or warranties in relation to the legal information on this website.
16.5 Without prejudice to the generality of the foregoing paragraph, Findukpeople.com does not warrant that:
- the legal information on this website will be constantly available, or available at all; or
- the legal information on this website is complete, true, accurate, up-to-date, or non-misleading.
16.6 Professional assistance
You must not rely on the information on this website as an alternative to legal advice from your solicitor or other professional legal services provider. If you have any specific questions about any legal matter you should consult your solicitor or other professional legal services, provider. You should never delay seeking legal advice, disregard legal advice or commence or discontinue any legal action because of information on this website.
Nothing in this legal disclaimer will limit any of our liabilities in any way that is not permitted under applicable law or exclude any of our liabilities that may not be excluded under applicable law.
17. Complaints procedure
We aim to provide a high-level service to all our customers but occasionally things can go wrong. When this happens we will do everything we can to put things right and assist you.
If you have a complaint about our service, please contact us.
Please email us at contact us and we will attempt to resolve your complaint by close of business the following working day. If we are unable to resolve your complaint, we will try and agree on the next steps with you.
Please address your letter to:
Find UK People
Customer Relations Manager
303 Goring Road, Goring by Sea, BN12 4NX
Should you wish to use an alternative means of communication, we are happy to request to correspond with you by telephone.
Please include your name and address, a contact telephone number, your quote number, and details of why you are unhappy. This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint we will try and contact you to ask for further details.
If we are unable to resolve your complaint by the close of business the next working day, we will send a written acknowledgment of your complaint to you within 5 working days of its receipt. In our acknowledgment, we will advise you of the name and job title of the person who will be dealing with your complaint.
18.1 If any provision of these Terms and Conditions is held by a competent authority to be invalid or unenforceable, the remaining provisions of these Terms and Conditions will not be affected and will remain valid.
18.2 In the event of a dispute in connection with or arising out of these Terms and Conditions, English law will apply.
18.3 These Terms and Conditions will only apply as between us and you. Unless as otherwise stated in these Terms and Conditions no other person may benefit or rely upon these Terms and Conditions.
19. Third Parties
19.1 This website contains links to websites operated by third parties. Some of those websites will carry our branding and are therefore only accessible by our customers. The operation and content of those websites are determined by those third parties and will be governed by separate terms and conditions. We do not accept responsibility or liability for the content of any third-party website, as this is outside of our control.
19.2 Links are provided for convenience only and inclusion of any links should not be taken to imply endorsement in any way of the site to which it links. Examples of services operated by third parties are ‘Asset finance’ and ‘Bibby Financial Services’ or “High court enforcement” and the “Sheriffs Office”.
19.3 You may wish to take the following steps when purchasing a product or service from a third party such as our main provider our approved tracing partner
19.3.1 Read and ensure that you understand the terms and conditions of their website and terms and conditions of any product or service you might be agreeing with them;
19.3.2 Clarify and/or check your understanding of relevant terms and conditions by seeking independent advice, for example, if the proposed transaction is of significant financial value to you or your request criteria is particularly unique or high risk; and/or
19.3.3 We regularly check that all our partners are regulated and meet our terms of service, any partner that fails on this audit check can have the agreement terminated, be removed from our website, or be subject to other action we deem appropriate with immediate effect without any financial claim or compensation against traceadebt.com.
20. Data Protection
20.1 We will comply with all applicable data protection legislation from time to time in force in respect of the personal data we collect from you. We share data with our trading partners to facilitate the trace requests but this data is always encrypted and password protected from all sides and all tracing partners will be registered with the ICO.
21. Intellectual property
21.1 All information, data and copyright material contained on this website, including any trademarks (whether officially registered or unregistered), trade names, brands, logos, and devices belong to us – Pavilion Digital Marketing Ltd or to people whom we have given ownership or permission to use such information data and/or copyright material. You must not use such information or copyright material unless you have written permission from us or the owner to do so. This term for the avoidance of doubt includes customers and partner companies.
21.2 Findukpeople.com is owned & operated by Pavilion Digital Marketing Limited, Company number 09418751
21.3 You may download or copy the content and other downloadable items displayed on this website for personal non-business use only, (i.e. to assist with a purchasing decision), provided that you are not otherwise breaching these Terms and Conditions.
21.4 Findukpeople.com is a trading name of Pavilion Digital Marketing Limited. Findukpeople.com is owned & operated by Pavilion Digital Marketing Limited, Company number 09418751.
21.5 The main services you buy from this site will be purchased from Findukpeople.com
21.6 Findukpeople.com introduces customers to our approved tracing partner for completion of tracing work only.
21.6.1 Findukpeople.com’s relationship with our approved tracing partner is limited to that of a business partnership, no common ownership or control rights exist between us.
21.9 If a court with authority over this Agreement finds any part of it not enforceable, you and we agree that the court should modify the terms to make that part enforceable while still achieving its intent. If the court cannot do that, you and we agree to ask the court to remove that unenforceable part and still enforce the rest of this Agreement. To the extent allowed by law, the English version of this Agreement is binding and other translations are for convenience only. This Agreement (including additional terms that may be provided by us when you engage with a feature of the Services) is the only agreement between us regarding the Services and supersedes all prior agreements for the Services.
22. If we don’t act to enforce a breach of this Agreement, that does not mean that Findukpeople.com has waived its right to enforce this Agreement. You may not assign or transfer this Agreement (or your membership or use of Services) to anyone without our consent. However, you agree that traceadebt.com may assign this Agreement to its affiliates or a party that buys it without your consent. There are no third-party beneficiaries to this Agreement.
23. We reserve the right to change the terms of this Agreement and will provide you notice if we do and we agree that changes cannot be retroactive. If you don’t agree to these changes, you must stop using the Services.
23.1 You agree that the only way to provide us with legal notice is at the addresses provided within this agreement.
If you want to send us notices or service of process, please contact us at:
ONLINE Contact us
EMAIL Contact us
POST: Findukpeople.com, 303 Goring Road, Goring-By-Sea, Worthing, England, BN12 4NX
24. IT Security & Viruses
24.2 We will use reasonable care and skill to ensure that our site and our communications with you are safe, secure, and free from bugs, viruses, and other defects. However, we are not able to guarantee that our site or any of our communications with you will be safe, secure, or free from bugs or viruses, or other defects.
24.3 You are responsible for configuring your information technology, computer programs, and platform in order to access our site. You should use your own virus protection software.
24.4 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our site, the server on which our site is stored, or any server, computer, or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offense under the Computer Misuse Act 1990.
24.5 We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
25. Linking to our site
25.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
25.2 You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
25.3 You must not establish a link to our site on any website that is not owned by you.
25.4 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
25.5 We reserve the right to withdraw linking permission without notice.
25.7 If you wish to make any use of the content on our site other than as set out above, please contact here
26. Third-party links and resources on our site
26.1 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
26.2 We have no control over, or responsibility for, the contents of those sites or resources.
27. Other applicable terms
27. False system orders
Findukpeople.com utilizes IP tracking and will prosecute to the fullest extent within UK law any false orders received, we also, where a false order has been received, charge an admin fee to reflect our costs in dealing with the administration of an order that has been placed where the details of the subject order are false or incorrect so we may not invoice the said client.
28. Legal reasons not to request our services
You agree that you will not use our services if there is any legal reason including any judgment or injunction preventing you from tracing or investigating people. This also includes if you have a restraining order or any type of restriction placed on you in regards to the person you are requesting us to trace or investigate. You agree there are no legal judgments or restrictions incurred by UK court or other responsible, recognized authorities, including offshore authorities, banning you from seeing or restricting your distance from the person you are tracing.
We do not investigate cases such as:
- Searches on behalf of, or searching for, persons under the age of 18
- Searches by parents looking for their child that has been placed for adoption.
All the information which we obtain, whether disclosed or not, is in the public domain (apart from debt-related cases), so there is never any question of infringement of privacy rights. You agree that your interest in finding a person is in no way associated with harming them or their associates, physically, emotionally or their media / public image.
29. Termination of our services
Findukpeople.com may terminate the Partners or Clients terms at its sole discretion without cause at any time with immediate effect.
Last updated: 23rd April 2018