• Trace Results Information

    Please read the below carefully

Before contacting us, please read the following tracing guidance notes

These will answer most questions that you have on your tracing results.

How we trace people

A trace is an attempt to locate an individual who needs to be contacted but appears to be no longer residing at their last known address, or with whom contact has been lost for some reason. These individuals are known as ‘gone-aways’.

​Findukpeople.com may use a variety of different sources, including supplied client information, publicly available databases and Credit Reference Agency data – CRA, in order to try and locate a new address for the individual.

​When instructed to locate an individual, Findukpeople.com will commonly be provided with the name, date of birth and last known address of the subject. We will then utilise this information in conjunction with various sources in an attempt to confirm a new address.

How it works - CRA's

Searches through Credit Reference Agencies such as Equifax, Experian and Call Credit are the most common tracing tools used by tracing agencies. The name, date of birth and, in some cases, the last known address will be provided to the Credit Reference Agency via a data link and this will then search the databases for a potential link to a new address and, if successful, supply this to us.

The address will require further verification in order to determine if this is the correct address for the individual you are trying to locate. This must be done prior to disclosing any details of the trace in order to ensure compliance with the Data Protection Act 1998. The address can be verified through making contact by telephone, or by a separate non CRA data source, we always verify in this manner to complete our traces for you. This results in reassurance that all of our traces are compliant with the data protection act and are always verified trace data. To note we do not contact the subject of the trace at any time and the subject we are searching for will never be made aware of the search.

How it works - Telephone

Telephone tracing is a widely used method for locating ‘gone- aways’. The process allows Findukpeople.com to contact a variety of people such as family members, friends, neighbors and employers in order to identify the residence of the trace subject. This process is legal and ethical, and should be carried out without causing upset or alarm to the person contacted.

Information is supplied to the Credit Reference Agencies – CRA ́s by creditors (e.g. banks, utilities and credit card companies). When somebody applies for credit, the information that they provide to the creditor is then reported to the Credit Reference Agencies and appears on the applicant’s credit report. Responsibility for the accuracy of this information lies with the creditors reporting the information.

Findukpeople.com provides a rapid, efficient and compliant means to trace nationwide debtors or other individuals you need to reconnect with. Accessible online, the system offers an easy-to- use interface.

How it works - Addresses

Our investigation partners can access address links derived from credit agency databases and credit activity information. We will provide you with the current address of the subject, which will have been verified via two separate information sources and is guaranteed to be a current address for the subject on the date the report is generated.

We underwrite this information for 7 days, so in the event you feel the information is incorrect we will recheck the case for you for 7 days with a valid reason.

For rechecks of supplied reports

Please note retraces are only available for address traces.

It is highly unlikely that an address trace result would be incorrect, we utilise high level multiple data sources including Credit Reference Agency data, as the way in which findukpeople.com layer our data sets makes our results highly accurate. It is normally worthwhile to double verify any case yourself before contacting us…

But

If you have a confirmed reason that our information may be incorrect and it is within 60 days from report issue date then you may request a retrace.

Please note it can take up to 30 days to receive a recheck result as we will have to source alternative confirmations of the current address.

If we cannot provide an updated address, it will be that we require more time for our systems to update with the new address for the subject, in which case, we will issue you a credit voucher to use the retrace system again after 4 weeks at no extra cost. Please wait 4 weeks from the retrace results date to place the retrace request again using this voucher code.

​Negative results that have been refunded cannot use this retrace service, retrace results are final and are not offered with any further recheck of the result.

​Any case that confirms the original report was correct will be charged an additional admin/cost fee. This fee is charged in advance and refunded if the original report is deemed incorrect but please be aware our reports are normally correct at the time of supply and hence we now charge all rechecks in advance. If you have a confirmed reason that our information may be incorrect and it is within 60 days from report issue date please use this form to request a recheck of your case.

Examples for recheck request within 60 days from report date

  • Denied at door with picture ID of occupant
  • Mail marked “gone away” with evidence of current occupant
  • Bailiff states “gone away status” with credible evidence supplied

To instruct a retrace:

  1. Go to findukpeople.com​
  2. Click Contact Us
  3. Select Retrace Request from the drop down menu
  4. Fill in the recheck request form

​To request a recheck of any supplied information please click here.

If your result is negative or returned:

Our systems are live data systems and any result that is negative will be refunded within 24 hours of receiving this returned or negative trace result email. We suggest that you instruct us after 4 weeks from this date and we normally will find any trace on the second trace occasion.

A returned status is our system definition for a negative trace and has been worked but will be returned and refunded as there is a negative trace result.

Please note Pre-sue/litigation reports and financial background reports are fee per case due to the complexity of the investigations and are non refundable in all situations as outlined in our terms of service.

Information provision is based on the subjects actual situation at the time the report is generated and if the report has minimal information it means we have searched against our datasets but the subject does not match for the given searches, for example if the the subject does not own property in the UK this will result in a nil return of information on the report for this section – property ownership.

​All reports for Pre-sue/litigation reports and financial background reports are full and final and do not come with any recheck service.

Definitions

CRA – Credit reference agency, supplies credit links formed in applications for credit or payment of credit accounts at the new supplied address

XD – ex-directory – this gives the bill payers name at the supplied property but not the number (this can match to the subject address in the subjects name but we cannot supply the number)

LAS – Living as stated at the supplied address

GA – Gone away

DOB – Date of birth, normally used in matching the subject to a property by the date of birth

Refunds

If your report states negative in the top right hand side of the report and is an address or employer trace it will be refunded in full. To confirm all address and employer tracing is no trace no fee and all refunds will be placed within 24 hours of negative trace result provision. Depending on your payment method refunds can take up to 4 days to show on your statement due to different banking timescales. If you need further information on this you will need to contact your bank or credit card provider for their full terms of service.

All reports for Pre-sue/litigation reports, divorce reports, investigations, process service, employer information and financial background reports are full and final and do not come with any recheck service or refund offer. To highlight ONLY address trace services are offered with a recheck service of 7 days for a confirmed reason.

Additional Notes

If you have been authorised to use a discount code in the retrace request, please use RETRACES6C

This approved retrace discount code will zero the retrace fee.