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How to get further information on your trace
Find UK People® can not discuss any supplied case by phone for compliance and you will need to request information here in the first instance but for all retraces, you must use this request form. Information will then be rechecked and returned in 30 days from submission time.
- Please read our guidance notes on supplied traces for any questions - Read here
- Questions on supplied traces where our guidance notes are not sufficient - Ask here
To recheck a supplied address trace
All rechecks must be requested as follows
- Over 60 days since your report - request a new trace to re-verify here
- Less than 60 days since your report - use this form to recheck your case
To recheck other services
If your case is not an address trace then we do not indemnify your case results and these are supplied on a full and final basis without any retrace guarantee or recheck of the supplied results. This would have been agreed upon at the time of ordering and as detailed in our terms of service which are agreed upon at the point of purchase.
Supplied information from recheck not correct
- If you have used this retrace system for your case and are still not satisfied with the supplied information read this
Why have I been refunded?
We refund cases where at the current time there is no further information to obtain a current address. We advise to either
- Wait 4 weeks and resubmit the case to us when information sources such as Credit Agencies will of updated.
- Request an in-depth trace with our investigation team which normally will locate a current address with an in-depth investigation search - request here
Please read the following
We do not underwrite cases that are older than 60 days or any cause other than an address trace service. You will need to request a new search for your case as detailed in our terms of service in these circumstances.
The only system we have to recheck a case is this recheck system and we cannot refund cases on request without an initial retrace request. If your case is not an address trace then we do not indemnify your case results and it is supplied as a final investigation report without any retrace option.
Find UK People® have a 99.7% accuracy rate and it is very unlikely that our information is incorrect as we always gain information from very credible live Credit Agency data sources and confirm via separate industry-trusted sources. As such we only provide rechecks of our trace report information on the following basis.
All recheck requests older than 30 days after supply of the report must pay an advance recheck fee which will be refunded if our information in the original report is deemed incorrect after reinvestigation. Any case that is inconclusive on retrace will be issued a free retrace voucher for future use (after 4 weeks to allow time for systems to update) and refunded any fee paid now.
In the majority of recheck cases (99%) our information is deemed correct and we now charge an advance administrative fee for cases older than 30 days from the report date to cover our costs in the event that our data is deemed correct in the original report and to cover our further administration costs.
Turnaround for the recheck service is 30 days as standard, to enable us to check and verify via alternative source data.
Please only use this service if you have a confirmed reason that our information may be incorrect and it is within 60 days from the report issue date. A confirmed reason is normally denied at door with proof (i.e. multiple IDs shown of the subject who is resident at the supplied property & who is the householder), gone away by post is not accepted as this is normally not valid.
Please be aware that denied at door is a common tactic used by debtors partners and family or friends. Normally in the vast majority of recheck cases the subject is being denied at door, before instructing us to recheck a case please make sure you are very confident our information is incorrect, as normally in 99% of cases it is verified we are always verified correct and the subject is being denied at door but is in fact resident at the supplied property. This happens numerous times where, for example, an HCEO or Bailiff is presented with an alternative ID from an "unrelated" party at the door but on the investigation, the "unrelated" party is in fact related to the subject and is using a deny at door tactic to avoid the subject being confirmed as a resident.
Negative results that have been refunded cannot use this retrace service, retrace results are final and are not offered with any further recheck of the result. Please note retraces can take up to 30 days to process as new sources of confirmation are being sourced.
All retrace requests are FREE OF CHARGE where the original case is no older than 30 days otherwise you must pay the recheck request fee after 30 days from the supply of report date and this fee will be refunded if
a. Our original trace information is deemed incorrect when we review the case
b. The original supplied address was incorrect on the date of the report
Please do not contact us to request a recheck without using this system as we cannot authorize this in line with our terms of service and for UK compliance requirements.
Any case older than 30 days from the report date that confirms the original report was correct will be charged an additional fee of £45.00 plus VAT which is payable in advance on this system. In this event, the fee paid for this recheck will be used to cover this fee and no refund will be placed.
Where a case is less than 30 days from the report date no fee will be charged to recheck the information once.